Eligibility for Refunds and Replacements
If you would like to return your item for a refund or replacement, please contact info@gordonyoung.net stating your reason.
Items must be in the same condition that you received them.
Items must be in their original packaging.
Only regular priced items may be refunded, sale items cannot be refunded.
If an item arrives damaged, we may offer an alternative as a replacement, please email info@gordonyoung.net for more information.

Returning items
Once your return is received and inspected, we will email you to notify you that we have received your returned item. If approved, you will be given the choice of a refund or selecting an alternative item.

Refunds
Refunds will be processed to your credit card or original method of payment, within 14 days.

Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this, and you still have not received your refund yet, please contact us at info@gordonyoung.net

Shipping
If your return is approved, please send your item to the UK address provided in the approval email.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.